RETURNS & REFUNDS POLICY
Returns and Refunds Policy
Effective Date: 01/01/2024
Thank you for choosing Eurobrands Network Limited. We aim to make your shopping experience enjoyable, and we understand that returns may be necessary in certain situations. Please review our Returns and Refunds Policy:
- Returns Period:
- We accept returns up to 30 days after the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
- Returns Process:
- To initiate a return, please contact our customer service team through the "Contact Us" page on our website within the 30-day period.
- Clearly state the reason for the return, and our team will guide you through the return process.
- Eligibility for Returns:
- To be eligible for a return, items must be in their original condition, unused, and in the original packaging.
- Certain products, such as perishable goods, personalized items, and gift cards, are non-returnable unless they are faulty or damaged.
- Return Shipping:
- Customers are responsible for return shipping costs for unwanted items.
- We provide free returns for faulty or damaged items. Please contact us to arrange a return for such items.
- Please note that we are unable to refund privately arranged return shipping costs.
- Refund Processing:
- Refunds will be processed to the original payment method within 7 working days after the returned item is received and inspected.
- We do not offer refunds for shipping costs.
- Exchanges:
- If an exchange is required, please contact our customer service team through the "Contact Us" page on our website to discuss the exchange process.
- Cancellation of Orders:
- Orders can be cancelled up until the point they are shipped. Once the order is processed and shipped, the standard returns process applies.
- Faulty or Damaged Items:
- For faulty or damaged items, we offer free returns and will arrange a replacement or provide a refund.
- Contact Us: - If you have any questions or concerns regarding returns, refunds, cancellations, or exchanges, please contact our customer service team through the "Contact Us" page on our website.
- Changes to this Policy:
- Eurobrands Network Limited reserves the right to update or modify this Returns and Refunds Policy at any time. Any changes will be effective upon posting to the website.
We appreciate your understanding and cooperation. Thank you for choosing Eurobrands Network Limited!